Refund policy

VAYZE has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage." 

To start a return, you can contact us at info@vayze.com.au. Please note that returns will need to be sent to the following address: 3 Stevens Ave, PARA HILLS, South Australia 5096. 

If your return is accepted, we’ll provide instructions on how and where to send your package. VAYZE WEAR covers reasonable return postage costs for faulty, damaged or incorrectly supplied items, including items that do not match their description. Where appropriate, we’ll provide a prepaid return shipping label. For eligible change-of-mind returns, including selecting the wrong size, the customer is responsible for return postage. If we supplied a different size from the one ordered, VAYZE WEAR covers return postage. Please contact info@vayze.com.au before returning an item. Nothing in this policy limits your rights under Australian Consumer Law.

You can always contact us for any return question at info@vayze.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vayze.com.au.